At Pestforce UK, we’re here to help with all your pest control needs.

Call us on 0333 567 0577

Our main office phone lines are open:

• Mon - Fri = 07:00 am to 21:00 pm
• Sat - Sun = 08:00 am to 18:00 pm

For new enquiries complete our Contact Form to connect with your local Pestforce expert.

Email us on headoffice@pest-force.co.uk

Registered Head Office
Suite 208, The Henley Building,
Newtown Road,
Henley on Thames,
RG9 1HG

Complaints Procedure

Step 1: Speak to Your Local Technician

Your first step should be to contact directly your local Pestforce pest controller or a member of their team. Their details can be found on your invoice or service report. We ask that issues are resolved locally, and the technician has the authority to address the problem as soon as possible.

Step 2: Contact Head Office

If the issue isn’t resolved, email complaints@theforcesgroup.co.uk with:

• Your name and contact details
• The franchisee’s name and location
• A description of the issue
• Any relevant documents (e.g., invoices, reports)

We’ll acknowledge your complaint within 2 working days and aim to provide a resolution within 5 working days.

Any complaints raised directly with Head Office will be referred to the technician in the first instance.

Step 3: Escalate

If you’re still unhappy, write to our Managing Director at:

The Forces Group, The Henley Building, Newtown Road, Henley on Thames, RG9 1HG

Pestforce operates under a franchise model. This means our local technicians are either independent sole traders or limited companies operating under licence in the Pestforce name. They are expected to adhere to our operating procedures and brand standards.

We value your feedback and are committed to resolving any issues quickly and fairly.

Thank you for choosing Pestforce UK!